Legal

Privacy Policy

Last updated: August 6, 2026

Who we are

This website and phone line are operated by Growth Pilot LLC ("we," "us," "our"). We provide independent train-ticket booking support by telephone and are not affiliated with Amtrak or any rail operator. This policy explains what information we collect through this website and our phone line, how we use it, and the choices you have.

Information we collect

Information you provide by phone: when you call the number on this site, our agents may collect your name, callback number, travel details, and payment information needed to complete a booking.
Information you provide through forms: if you submit a callback request on this site, we collect the name, phone number, and trip details you enter.
Call data: calls to our listed number may be recorded or monitored for quality assurance and training purposes, and to confirm the details of a booking.
Automated website data: like most websites, we automatically collect technical data such as your device type, browser, approximate location, and pages viewed, using cookies and similar tracking technologies.
Advertising and conversion data: we use Google Ads conversion tracking to measure which ads lead to phone calls. This may involve a click identifier associated with your visit, but does not include the content of your call.

How we use this information

To provide the booking, reservation, and customer service you request by phone.
To process payment for tickets booked through our service.
To measure and improve the performance of our advertising campaigns.
To maintain quality and training standards for our phone agents.
To comply with legal obligations and protect against fraud.

How we share information

We may share information with third-party call center providers, payment processors, and rail carriers as needed to complete and service your booking. We may also share limited technical data with advertising and analytics providers, such as Google, to measure ad performance. We do not sell your personal information to third parties for their own marketing purposes.

Cookies and tracking

This site uses cookies and similar technologies, including Google Ads conversion tracking, to understand how visitors use the site and which ads lead to calls. You can control cookies through your browser settings; disabling them may affect how the site functions.

Your choices

You can ask us to delete callback-request information you've submitted through this site by contacting us using the details on our Contact page. If you no longer wish to be contacted, let the agent know on your call or reach out through the contact page.

Children's privacy

This service is intended for adults arranging travel and is not directed at children under 13. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

Contact us

Questions about this policy? Call (833) 337-4636 or visit our Contact page.

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